La-Z-Boy is a well-known American furniture manufacturer and retailer, particularly recognized for recliners and upholstered furniture. Here’s an honest look based on public review data.
Quick verdict
La-Z-Boy is a legitimate, long-established manufacturer, but recent customer service and warranty-related complaints are common enough to warrant attention, especially around its extended protection plans.
What customer ratings show
- Trustpilot: around 795 reviews, skewing negative on service-related issues.
- BBB: mixed, with at least one profile noting a number of unanswered complaints.
Recurring themes
Negative: the most common complaints involve the company’s “Guardian” protection plan being characterized as difficult to use, warranty claims declined as normal wear and tear, bonded-leather furniture peeling prematurely, and inconsistent delivery/service scheduling.
Positive: the recliner and core upholstered furniture products themselves are generally well-regarded when no warranty issue arises.
Before you order
- Read the exact terms of any extended warranty/protection plan before purchasing it — understand precisely what “normal wear and tear” excludes.
- If considering bonded leather, compare it against genuine leather or fabric options given the peeling complaints specific to that material.
Bottom line
La-Z-Boy is a legitimate, established furniture brand. The core product is generally well-liked; most complaints center on warranty/protection-plan claims, so read that fine print carefully.
Ratings referenced above reflect publicly available data at the time of writing and may have changed since publication.