AJ Madison is a Brooklyn, NY-based appliance retailer selling major kitchen and laundry appliances online. Here’s an honest look based on public review data.
Quick verdict
AJ Madison is a legitimate, long-operating appliance dealer, but customer experience appears to depend heavily on whether your delivery goes smoothly. When something goes wrong (damage, delay), reviewers report the post-sale support experience is inconsistent.
What customer ratings show
- Trustpilot: among the higher-rated appliance retailers on the platform, with hundreds of reviews, though feedback is mixed rather than uniformly positive.
- BBB: has a business profile with complaints, several related to delivery delays and communication.
Recurring themes
Positive: customers describe responsive live chat, straightforward answers with no bait-and-switch pricing tactics, and smooth transactions with delivery coordination for long-time repeat buyers.
Negative: the clearest pattern is around damaged or dented appliances arriving and difficulty getting it resolved afterward, plus delivery delays reported around five weeks in some cases. Several reviewers say support was harder to reach once an issue came up post-delivery.
Before you order
- Inspect the appliance thoroughly at the door before signing for delivery — refusing a damaged unit on the spot is reported to be far easier than resolving it afterward.
- Get your delivery window and return/replacement policy for damaged goods in writing before ordering.
- For large or time-sensitive installs (e.g., a renovation), build in delivery-delay buffer.
Bottom line
AJ Madison looks like a legitimate, established appliance retailer rather than a scam, but the reported gap between pre-sale and post-sale support means careful inspection at delivery time is worth the extra few minutes.
Ratings referenced above reflect publicly available data at the time of writing and may have changed since publication.