Casper is one of the original direct-to-consumer mattress brands, now under new ownership after a 2024 acquisition. Here’s an honest look based on public review data.
Quick verdict
Casper is a legitimate, well-known brand, but its review record has weakened noticeably, with several reviewers linking service decline to the company’s 2024 change in ownership.
What customer ratings show
- Trustpilot: rated “Poor,” around 2 out of 5.
- BBB: A- letter grade, but a customer review score around 1.16 out of 5 — a significant gap.
Recurring themes
Negative: foam deterioration over time (some reviewers describe waking up with pain after previously feeling fine), warranty claims denied despite visible defects, and customer service described as harder to reach since the 2024 ownership change.
Before you order
- Ask support directly about current warranty processing times and requirements before buying, given the ownership transition.
- Use the trial period fully and document any comfort/support changes with photos and dates in case you need to file a claim.
Bottom line
Casper remains a recognizable, legitimate brand, but recent reviews suggest service quality has slipped since its 2024 acquisition. Go in with realistic expectations about warranty support.
Ratings referenced above reflect publicly available data at the time of writing and may have changed since publication.