Nordstrom is a major American department store chain carrying a wide range of women’s clothing and other categories, both in stores and online. Here’s an honest look based on public review data.
Quick verdict
Nordstrom is a legitimate, long-established department store, but its online order review record shows meaningfully more dissatisfaction than its in-store reputation for service might suggest.
What customer ratings show
- Trustpilot: over 1,180 reviews, skewing negative.
- BBB: not accredited, with a customer review score around 1.1 out of 5 on at least one profile.
Recurring themes
Negative: the most serious recurring complaints involve packages arriving damaged or with signs of tampering, orders being stolen after careless delivery placement (with reported difficulty getting Nordstrom to resolve this even with police reports), and cancelled or lost orders.
Positive: in-store shopping experience is generally regarded much more favorably, consistent with Nordstrom’s long-standing reputation for customer service on the sales floor.
Before you order
- For high-value items, choose signature-required delivery or in-store pickup rather than standard shipping if available.
- Document delivery issues immediately (photos of packaging, police report if theft is suspected) to support any claim.
Bottom line
Nordstrom’s in-store reputation for service doesn’t fully carry over to its online order experience based on recent reviews. Consider in-store pickup for higher-value purchases where possible.
Ratings referenced above reflect publicly available data at the time of writing and may have changed since publication.