Raymour & Flanigan is a Northeast US furniture and mattress retailer with over 140 physical showrooms, founded in 1947. Here’s an honest look based on public review data.
Quick verdict
Raymour & Flanigan is a legitimate, long-established retailer with a stronger review record than many national furniture chains, though experience still varies by location.
What customer ratings show
- Trustpilot: around 4 out of 5 from nearly 62,000 reviews — a very large and reasonably strong sample.
- BBB: A+ rating.
Recurring themes
Positive: knowledgeable sales staff and a straightforward in-store buying process are frequently praised, helped by the company’s long regional presence.
Negative: as with most large chains, complaints cluster around specific issues — delivery timing, product quality on certain items, and how individual locations handled disputes or refunds.
Before you order
- Check reviews for your specific local showroom, since a franchise-style, multi-location business can vary a lot by branch.
- Get delivery timing and any warranty terms in writing at time of sale.
Bottom line
Raymour & Flanigan has one of the more solid review records among large furniture chains, backed by a long operating history. Still worth checking your specific local showroom’s reputation.
Ratings referenced above reflect publicly available data at the time of writing and may have changed since publication.