Rooms To Go is a large furniture retailer with showrooms concentrated in the southern and eastern US. Here’s an honest look based on public review data — including a striking gap between platforms.
Quick verdict
Rooms To Go is a legitimate, large retailer, but its ratings vary dramatically depending on which platform you check — among the widest gaps we’ve seen, and worth understanding before you trust any single number.
What customer ratings show
- Trustpilot: reports an unusually high rating from tens of thousands of reviews.
- Yelp: around 1.9 out of 5 from over 9,500 reviews.
- SmartCustomer: around 1.2 out of 5 from a smaller sample.
A gap this large between platforms usually means the audiences differ — Yelp and SmartCustomer tend to attract more complaint-driven reviewers, while very high-volume Trustpilot scores can sometimes reflect post-purchase review-request campaigns. Neither extreme should be taken as the full picture on its own.
Recurring themes
Negative: delivery issues, product quality concerns, and customer service problems appear consistently on the lower-rated platforms.
Before you order
- Read a mix of recent reviews across at least two platforms rather than relying on one source.
- Confirm delivery windows and return policy for large items in writing before purchase.
Bottom line
Rooms To Go’s rating varies so much by platform that no single score tells the full story. Cross-checking recent reviews across sources is especially worthwhile here.
Ratings referenced above reflect publicly available data at the time of writing and may have changed since publication.