Torrid is a women’s plus-size clothing retailer with both physical stores and an online presence. Here’s an honest look based on public review data.
Quick verdict
Torrid is a legitimate, established retailer, but its review record shows a specific, recurring customer-service pain point around order cancellations and refunds worth being aware of.
What customer ratings show
- Trustpilot: around 500 reviews, mixed to negative.
- BBB: not accredited.
Recurring themes
Negative: long customer service hold times, difficulty getting order cancellations processed, wrong items shipped, and refund delays are the most consistently cited issues.
Positive: in-store shopping experiences are more often described favorably, with staff called out as friendly and helpful.
Before you order
- If a local store is available, consider shopping in person given the gap between in-store and online sentiment.
- For online orders, keep confirmation numbers handy and follow up in writing (email) if a phone call doesn’t resolve an issue, for a documented trail.
Bottom line
Torrid is a legitimate retailer with a real customer base, but online order and customer service friction is common enough that in-store shopping (where available) may be the smoother option.
Ratings referenced above reflect publicly available data at the time of writing and may have changed since publication.